• Any other questions? Check out What is Sky Q, how much does it cost and how can I get it?

Getting ready for installation

If you are upgrading from a Sky+ box or older Sky Q box

Check your Wi-Fi quality

Download the Sky Go app on your iPad, iPhone or Android device

Make sure your Sky engineer can get to the dish

You can go wired

Setting up your Sky Q box

How to change the picture resolution

How to change to Dolby Digital/Dolby Digital Plus (Dolby Atmos)

How to fix lip sync issues on Sky Q

Making your TV turn on and switch the right HDMI input when you power up Sky Q

How to set your box automatically when not in use

Using the Sky Q voice remote

Long press the power button to turn off your TV

Use the Dismiss button to cancel anything at any time

How to go back a step in the Sky Q menu

Press the Home Button to access the Sky Q homescreen

What is the three dots button for?

How to turn on subtitles or audio description

How to get help with Sky Q

How to get straight to your Sky Q recordings

How to stop watching a recording

How to pair a new remote

How to find your Sky Q remote

How to control your TV with your Sky Q remote

How to do a voice search on Sky Q

  • “Go to my recordings”. “Go to new series”. “Go to Sky Store’’ or other key areas of the Sky Q Guide like “Sky Cinema”. “Skip 10 minutes” (or any time required). “Go to 60 minutes” (or any time required). “Play…” (plus specific content in your recordings). “Subtitles on/off”. “Audio description on/off”. “Pause/play/stop/rewind x12” (or x2, x6, x30). “Change channel to …” (channel name). Name of a movie, TV show, genre, actor or director. Movies with a specific age rating, star rating or actor. For example, “action movies with Tom Cruise”, “kids movies rated U” and “comedy movies rated five stars”. Sports, sports team, or sporting event on a particular day, competition or tournament such as “Live cricket on this weekend” or “Liverpool game”. A collection of famous movie quotes. For example, “you can’t handle the truth”, “you had me at hello,” “my precious” and “Houston, we have a problem”. TV channel to see what’s on now and coming on later. For example, “what’s on Sky Atlantic tonight”.

Making more of your Sky Q recordings

Continue where you left off

How to find something new to watch on Sky Q

How to find more episodes of the show you’ve just watched

How to undelete a show or movie

How to see what scheduled recordings you have on Sky Q

How to manage your HDD storage on Sky Q

How to highlight audio description and subtitled programmes

How to scroll through channels while watching something else

How to see what’s on next 

Sky Cinema on Sky Q

How to find movies by actor

How to find similar movies to what you want to watch

How to listen to music on Sky Q

How to listen to radio on Sky Q

How to listen to Vevo, Spotify or watch YouTube - access Apps

How to play your music on Sky Q via AirPlay

How to listen to your music via Bluetooth on Sky Q

How to turn off the streaming music option on a Sky Q box

How to manage parental settings on Sky Q

How to turn on PIN purchase

How to hide adult content from the EPG

How to stop kids watching 12-rated programmes before 8pm

How to age restrict all content no matter what time it is

How to block YouTube or other online video on Sky Q

How to watch Sky Q on your iPad 

How to watch your recorded shows from your Sky Q box on your iPad

How to watch your Sky Q recordings on the go

How to watch live TV on the go using the Sky Go app

Setting up 4K Ultra HD and HDR playback

General Sky Q tips and tricks

How to update your Sky Q box software

How to change your Sky Q PIN

How to reset your Sky PIN

How to get further help